Shipping & Delivery:



UK Delivery: Shipping is FREE to addresses in the UK
Overseas: Deliveries to addresses outside of the UK will be charged at £25 per delivery, we are unable to offer VAT free shopping at this time.

Please allow up to 10 working days per delivery. International orders may take longer for delivery.

Events

Delivery for special events i.e Valentine's day, Christmas etc cannot be guaranteed for delivery outside our usual 10 working days unless the items are in stock at time of ordering. To check availability please either email us at info@britishshoecompany.co.uk or call on 01722 410629.


Returns & Exchanges

For full price items, If, for any reason, you are not entirely satisfied with your shoes you can return them to us within 28 days for a refund, or exchange as appropriate.

For All Sale items, If, for any reason, you are not entirely satisfied with your shoes you can return them to us within 14 days of receipt of the shoes for an exchange only.

It is very important that all items are returned to us in a saleable condition, so, when trying them on, please do not crease the uppers or scratch the finish on leather soles.  They must be unworn and still in the original packaging with any labels, swing-tags, etc. still attached. 

Please repackage the shoes as appropriate.

If you are returning more than 4 pairs of boots or shoes please split these into two or more packages, each will need its own label.

On receipt of the returned Full price goods, we will either exchange the goods, these will be sent to you free of carriage charges(UK only), or refund to the original method of payment the full price paid for the items returned to us, excluding overseas postage costs. Or in the case of Sale items we will arrange replacements, these will be sent to you free of carriage charges(UK only). Refunds usually take 3-5 working days.